Refund Policy

We want you to feel confident when purchasing from Impact Founder. This policy explains our position on refunds and cancellations for each product. If you have a concern, please contact us — we are always happy to talk things through.

The Fundability System — Digital Product

The Fundability System is a digital product. Access to the resources, frameworks, and tools is provided immediately upon confirmed payment.

Because digital content is delivered instantly and cannot be "returned", the Fundability System is generally non-refundable once access has been granted, in line with your statutory rights for digital goods under UK consumer law (Consumer Contracts Regulations 2013, Regulation 37).

If you experience a technical issue that prevents you from accessing the product, or if you believe there are exceptional circumstances that warrant a review, please contact us within 14 days of purchase and we will do our best to resolve the matter fairly.

Strategy Session — Advisory Call

Rescheduling

We understand that plans change. If you need to reschedule your Strategy Session, please do so at least 24 hours before your booked time using the rescheduling link in your calendar invitation. We will do our best to accommodate a new time at mutual convenience.

Cancellation by You

If you cancel your Strategy Session with more than 24 hours' notice, we will offer you the option to rebook for an alternative time.

Cancellations with less than 24 hours' notice may not be eligible for a rescheduled appointment. In exceptional circumstances (for example, unexpected illness or bereavement), please contact us and we will consider your situation on a case-by-case basis.

Refund Requests

If your session has not yet taken place and you would like a refund rather than a rescheduled appointment, please contact us within 14 days of purchase. Refund requests after a session has taken place will not ordinarily be considered.

Cancellation by Us

In the unlikely event that we need to cancel your session, we will contact you as soon as possible and offer a full refund or a rescheduled appointment at your preference.

How to Request a Refund or Raise a Concern

To request a refund, raise a concern, or discuss your purchase, please email us at hello@julianhall.co.uk with the subject line "Refund Request" or "Purchase Query". Please include:

• Your name and email address used at checkout
• The product purchased
• The date of purchase
• A brief description of your concern

We aim to respond to all refund requests within 2 working days.

Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law.